Program Agreement

Thank you for trusting me as a partner to help you find solutions to your Irritable Bowel Syndrome issues. To ensure a productive and transparent relationship, it is important for all parties to have a full understanding of the purpose of the engagement as well as an understanding of our respective roles.

DEFINITION

Coaching is a specific process of interactions, a partnership that encourages a shift in mindset – who you are, what you do, and how you do it. This is a respectful, inquiring form of conversation and listening that expands one’s ability to make significant change, move forward in a new area, and/or have more of what you want from life. This is a thought-provoking and creative process. The goal is to facilitate and support your ability to achieve your goals.

RESPONSIBILITIES

As a coach: I commit to providing an open, honest and safe environment in which we can work together. I will provide input, honest feedback, and operate as a sounding board. We will work together to expand your knowledge and view of what is possible and promote the discovery of new insights. 

As a client: We ask you to commit yourself to goals that are truly significant to you, cultivate real honesty with yourself, be open to hearing feedback, exploring new approaches, and practicing new behaviors. We expect you to honestly tell us what is working and what may not be working for you. If we ever say or do something that does not feel right to you, please bring it up. From time to time we will ask for feedback. Honesty and trust are critical for our successful relationship.

You are entering a coaching agreement with the understanding that coaching is a relationship of equals where accountability for moving forward rests primarily with you. We will give you the education, guidance, and tools, but you are responsible for your own decisions, physical, mental and emotional well-being, choices, actions, and results.

We are not guaranteeing any specific outcome as it is up to you to achieve your goals.

It is expected that you have already been diagnosed with IBS when you enter this program. Coaching services are not to be construed as, or as a replacement for, psychological counseling or any type of mental health or medical services. Coaching is not a substitute for professional advice by medical, legal, financial, or other qualified professionals. You should seek independent professional guidance for these types of matters.

CONFIDENTIALITY

The coaching relationship and anything you share with us in a coaching session is strictly confidential, except under very specific circumstances such as illegal activity, a valid court order or subpoena, imminent or likely risk of danger to yourself and/or others. If we reasonably believe one of these unusual circumstances exists, we may need to inform appropriate authorities. You are free to discuss your coaching with whomever you would like and we encourage you to do so.

PREPARATION AND SESSION PROCEDURE

The first session will be focused on exploring your situation and your desired outcomes of the engagement. It is important to set clear goals as it gives measurement to the process. At times these goals can change and/or evolve. The coaching process is flexible and is meant to serve the client’s needs. After our first session, please use your IBS Game Changer Journal to come to each subsequent session with a report of your progress and any updates or changes to the agreed outcomes. Often there will be action items agreed to during a session that will be discussed at the next session. Please do your best to be prepared for each of your sessions to ensure you get the maximum benefit.

LOCATION

Sessions will be conducted in a manner that is comfortable for the client. They can be done over the phone, on Zoom, or on FaceTime. Please ensure you are in a location that is safe, free of distractions, and that your connection is clear so we can see and hear each other well.

SCHEDULE AND FEES

You have agreed to purchase one of the below programs:

IBS Game Changer Program - Prepaid Option: When you choose this option, you pay $800 for the complete program at set up. Your payment receipt will include a “Certificate Code” you will use to schedule your weekly coaching sessions. Weekly coaching is required during the first 8 weeks of the program. After that, you may decide if you want additional ad hoc coaching at any time as you continue your challenge protocol.

Ad-hoc IBS Game Changer Coaching Session (only available to program graduates): You will pay per session as you schedule your coaching sessions ($100/per 45-minute session).

You must make a payment to secure your time slot each week. We accept all major credit cards through Stripe or PayPal. If you are unclear about the program, your commitments, the scope of services, or the fees, you must inform us prior to the start of the engagement. We will resolve any questions prior to the first session.

CANCELLATION POLICY

Once a session has been confirmed, we will hold the time for you. If something happens and you need to cancel or reschedule a session, please give at least 24-hours notice through the scheduling tool (linked in your confirmation email). There may be a charge of $50 for late cancellation/reschedule. If you are more than 15 minutes late without notice or you miss your scheduled time completely without providing proper prior notice, your scheduled time will be forfeited and your session fee will not be refunded. Any session that starts late due to the client’s schedule will end at the previously scheduled time.

We will notify you promptly if we need to reschedule a session. This rarely happens and is only related to emergencies or illnesses.

You may terminate the agreement at any time, for any reason. Fees paid will be refunded according to the money-back offer outlined below.

MONEY BACK OFFER

I’m certain you will have an outstanding result so I’m offering you your money back after the first 8 weeks if you are not satisfied with your experience. Your money will be refunded as long as you have attended eight coaching sessions in eight weeks, you have completed all your daily journal entries, and you have followed the low FODMAP diet to the best of your ability. You must request your refund within 8 weeks of the date you signed up to participate. To request a refund, you will be asked to complete the benchmark questionnaire again, submit your completed journal, and provide your feedback.

When you click the “Submit” button, you are submitting the form on this page and you confirm you have read and agree to these terms.

We sincerely look forward to partnering with you.